By clicking on the 'Profile' icon at the top right corner (between the heart and the search icons), you will be able to create an account using Shop.

Creating an account allows you to view your order history and update your personal information.

Scroll down below till you reach the footer, and you will find an option to subscribe to the newsletters.

Open any of the newsletter emails you have received. Scroll to the very bottom (the footer) to find the small text link that says Unsubscribe. Click the link and follow any confirmation prompts you might receive.
Alternatively, depending on your email service provider, you can also manage subscriptions and unsubsribe using the tools provided.

You can delete your account by visiting the Shop Account and Data Management page or directly through the mobile app

If your order has not yet been processed, we can cancel it or update your shipping details. Please contact us at assistant@thierrycolson.com

We offer several payment options based on the most commonly used methods in each country. You can pay with Visa, Mastercard, Apple Pay, or PayPal; prices are shown in euros, including French VAT. For more information, visit the Terms & Conditions.

TBC

We offer several shipping options to our customers. Within France and Europe, orders are generally shipped via Colissimo, either to your home address or to a designated pickup point. For international orders, shipping is handled by our partners UPS or DHL, depending on the destination country.

Standard home delivery usually takes between 2 and 5 business days, except in the event of circumstances beyond our control.

Costs vary by country and order value (free shipping over €300 within the EU). For more information, visit the Terms & Conditions.

Our prices are quoted ex works (EXW). Customs duties and import taxes are not included and remain the customer's responsibility. These charges will be collected by the carrier before delivery.

We recommend first checking with your neighbours to see whether they accepted the parcel on your behalf. If you are still unable to locate it, please contact us at assistant@thierrycolson.com. Our customer service team will then contact the carrier to help locate your shipment.

If your parcel is lost in transit, we will do our best to assist you. However, we cannot be held responsible for parcels once proof of delivery has been generated. Once the carrier has taken possession of your shipment, we are not liable for delivered items that are subsequently lost or stolen. Please contact assistant@thierrycolson.com, and we will do our best to assist you.

With Colissimo, your parcel will either be delivered to your usual pickup point or placed in your mailbox if its size allows. With DHL or UPS, you will receive an email and SMS enabling you to choose the delivery option that best suits your needs.

Yes. We accept returns within 14 days from the date your order is delivered. If you are not satisfied with your purchase, we will refund the returned items, provided they meet the conditions outlined below.

Our return policy allows you to return your items within 14 days of receiving your order, in accordance with European legislation.

To request a return, please contact assistant@thierrycolson.com.

Return shipping costs are the responsibility of the customer.

The item must be unworn, unused, unwashed in the original condition you received it, with all original tags attached. and in its original packaging, along with a receipt or proof of purchase. For more information, visit the Refund Policy.

After we receive and inspect your return, we'll email you to confirm approval or rejection; if approved, the refund is credited to your original payment method (shipping costs are non-refundable). For more information, visit the Refund Policy.

Exchanges are only available for defective or damaged items — please email us before sending the item back. For more information, visit the Refund Policy.

Return shipping costs are the customer's responsibility and are non-refundable. For more information, visit the Refund Policy.

Orders are processed within 3 working days; costs vary by country and order value (free shipping over €300 within the EU). For more information, visit the Terms & Conditions.

Orders outside the EU may be subject to customs duties and taxes charged to the customer; if a shipment is refused, these costs are deducted from the refund. For more information, visit the Terms & Conditions.

You have 14 working days from receipt to request an exchange, and 14 days to return an item in perfect condition with the invoice included. For more information, visit the Terms & Conditions.

Transactions are protected by standard security protocols, and Thierry Colson does not store your card details. For more information, visit the Terms & Conditions.

Yes, you must be of legal age in your country or use the service with a parent's/guardian's consent; you're responsible for keeping your login details confidential. For more information, visit the Terms of Service.

We make every effort to represent products accurately, but colour display may vary by device, and availability always depends on stock. For more information, visit the Terms of Service.

All content (images, text, design) is the property of Thierry Colson and protected by copyright; use is permitted for personal, non-commercial purposes only. For more information, visit the Terms of Service.

These terms are governed by French law; in case of a dispute, we encourage seeking an amicable solution before resorting to the competent courts. For more information, visit the Terms of Service.